FAQ
Frequently Asked Questions
We Know life is busy, plans change & we value your time, as we do ours.
We request for 24 hours notice as a minimum
a full refund of your deposit will be returned in full , if 24 hr notice is given –
if 24 hrs is not given the deposit will not be refunded .
Don’t hesitate to contact us if you need to reschedule we are happy to assist .
you can do so via your confirmation email .It has a link to do so .. or call us at 061416161. leave a voicemail if we don’t pick up ,
No shows will be required to pay in full , before another treatment booked can be taken .
Now show’s & late cancellations are a real burden ,cost on a small business & it blocks another clients from getting a slot they’ll love to avail of .
Thank you for you custom & support on this issue .
A patch test is free , takes 5 minutes. keeps you at less risk of an averse reaction .
Your treatment may not be performed if you have not had the relevant patch test
48 hrs in advance
The safety of our clients is at the forefront of everything we do.
New customers requiring
Lash extensions
brow & lash tint
henna brows
lash lifts
1st time waxing
face or customers that have sensitive skin .
Please note: No reaction to a patch test is still not a guarantee that a reaction will not occur during or after the treatment. This is an informed risk that you choose to take when undergoing any treatment.
Don’t worry vouchers are valid for up to 5 years. We don’t offer cash back on vouchers
We ask that you do NOT bring children with you to the salon.
A salon is not a safe place for a child . many machines & chemicals could be very harmful.
They cannot enter treatments areas or be left unattended in the hall. Our staff need to give their full attention to the service being offered & noise can be an issue for relaxing therapy’s & our waiting area in extremely small.
thank you for understanding